FAQ’s

Frequently Asked Questions (FAQs)

1. What is Kedib Mart?

Kedib Mart is an online supermarket offering a wide range of groceries and household essentials. We provide delivery services across Accra and its environs, as well as in-store pickup options.

2. How do I place an order?

You can place an order by visiting our website, selecting your desired items, adding them to your cart, and proceeding to checkout. Follow the payment instructions to complete your order.

Alternatively, you can place an order by sending us a shopping list via email or WhatsApp. Our team will process your order and confirm availability before finalizing payment and delivery.

3. Do you offer in-store pickup?

Yes! You can pick up your orders from our designated locations:

• Tema, Community 2
• European Market, Tema
  Once your order is ready, we will notify you via message or email.

4. How long does delivery take?

Our delivery typically takes 2-3 working days, depending on your location and order volume.

5. What are your delivery rates?

Delivery rates vary based on your location. Please refer to our [Delivery Rates Page] for detailed pricing.

6. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately. Once an order has been dispatched, modifications or cancellations may not be possible.

7. What payment methods do you accept?

We accept various payment methods, including:

• Mobile Money (MoMo)
• Bank Transfers
• Cash on Delivery (selected locations)

8. Do you offer refunds or returns?

Due to the nature of our products, we do not offer refunds or returns. However, in the rare event that you receive the wrong item, we will arrange a return or refund. Please contact us within 24 hours of receiving your order.

9. Do you have a customer support team?

Yes! Our customer support team is available to assist you with any inquiries. You can reach us via:
📧 Email: [ Email]
📞 Phone: [Phone Number]
📍 Address: [Store Address]

10. Do you have discounts or promotions?

Yes! We occasionally offer discounts and promotions. Stay updated by following us on social media or subscribing to our newsletter.

Thank you for choosing Kedib Mart for your shopping needs!